Privacy Policy
Best Life Australia respects your privacy and is committed to the protection of it. This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by Best Life Australia to help protect your personal information
Why and when Best Life Australia collects your information
·Personal information you give us
Best Life Australia collects the information you give us, either online or by email or facsimile. In most cases, the personal information Best Life Australia will collect from you is the personal information we are required to obtain and pass on to the relevant registry when you apply to register you as a member with us. This information includes your full name, mailing address, phone number, email address and where applicable, your facsimile number.
Best Life Australia also collects your payment details from you when you purchase or order any products or services which may be available time to time form Best Life Australia by phone, on our website or personally, such as your credit card number or bank account details.
If you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider. We will also collect your payment details from you such as your credit card number or bank account details.
·Website information (including cookies)
Best Life Australia makes limited use of cookies on this website. A cookie is a small message given to your web browser by our web server. The browser stores the message, and sends the message back to the server each time you request a page from the server.
Best Life Australia only uses cookies to tell us when you have set up an account with us previously (i.e. when you are a "registered user" of our website), and sometimes to let us know how you found our website. Where the cookies tell us that you are a registered user, cookies also allow us to automatically link you to your personalised accounts so that you can easily access any products or services only made available to our registered users, without your having to provide us with your username and password on every web page. The cookies allow us only to identify you in our database if you are a registered user, and to connect you to the relevant products and services on our website, but not to track the pages you visited on our website.
You always have the option to disable cookies by turning them off in your browser. However, you should be aware that many of the services available on the Best Life Australia website will not work if you have chosen to do this.
In addition to cookies, Best Life Australia servers register the type of web browser you are using and your IP address when you access our website.
How Best Life Australia uses your information
·Use of your information to fulfil our role as service provider
We will be contacting you using the personal details you provide to us when you apply for your membership through www.bestlifeaustralia.com.au or by phone or in person, to advise you of all relevant information relating to your membership. This includes your personal information and billing information, as well as notices of any important system changes which will impact on your online interactions with us. Each of these functions is necessary if Best Life Australia is to effectively fulfil our activities.
·Other uses
- Best Life Australia may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. If you do not wish to receive email notices or other communications from Best Life Australia regarding additional products and services, simply use the newsletter unsubscribe function available here to notify us that you wish to opt out of this service.
- We may use your information in statistical form to analyse your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the Best Life Australia website on a daily basis. Again this is not used to track any individual customer's browsing habits.
- We may use your email communications with Best Life Australia to analyse customer service issues as a way of identifying potential improvements for Best Life Australia products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
- We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse.
Disclosure of your information to third parties
·Third party service providers
We may supply your personal information to our third party billing and payment service providers where we believe this is reasonably necessary to protect against fraud and credit card misuse. Where you have made a query in respect of a payment processed by Best Life Australia which is made known to us by your bank or Credit Card Company by communicating the query through our bank, we may supply the relevant personal information to assist you with your query. We may also supply your information to third parties so they may offer you products or services. On occasion, we may also engage other companies or individuals to perform services on our behalf such as the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us).
Accuracy
You may access and update the personal information we provide to our website in respect of your membership at any time. For information on this procedure, feel free to contact Best Life Australia.
If you believe that Best Life Australia may hold other personal information about you which is inaccurate, please contact us by using telephone, email or supplied inquiry form on this site and we will take reasonable steps to ensure that it is corrected.
Changes
Best Life Australia may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.
Further information or queries
If you have any queries or comments, or would like more information concerning Best Life Australia’s privacy policy, please contact us by using this our inquiry form available on our site or you may call or email us at any time.